FAQ
Welcome to the Heritage Wear FAQ section. If you can’t find your answer here, feel free to reach out to us directly via our Contact Page.
1. What is Heritage Wear?
Heritage Wear is a British clothing brand inspired by the deep Christian roots and rich historical traditions of the British Isles. From saints and kings to symbols of faith and patriotism, every design celebrates our united heritage—honouring England, Scotland, Wales, and Ireland as one people under God.
2. Where are your products made?
Our products are designed in the UK. Some garments are printed and fulfilled by trusted partners in the UK or EU, depending on your location and current stock levels. We always strive to ensure the highest quality and ethical standards.
3. What sizes do we offer?
Most items are available in sizes ranging from XS to XL. Size availability may vary depending on the specific product, so be sure to check the size chart on each product page for exact measurements.
4. How do I find my size?
Each product page includes a size guide to help you find the perfect fit. If you’re between sizes, we usually recommend sizing up for comfort.
5. Do we ship internationally?
Yes! We ship worldwide. Shipping rates and delivery times will be calculated at checkout based on your location. See our shipping page for more information.
6. How long will my order take to arrive?
- UK Orders: Usually arrive within 3–7 business days.
- International Orders: Typically take 7–21 business days, depending on customs and your local postal service.
You’ll receive tracking information once your order has been dispatched.
7. How much is shipping?
Shipping costs are calculated at checkout based on your location and order size. Shipping within the UK is free! Keep an eye on our homepage or follow us on TikTok for updates.
8. Can I return or exchange an item?
Yes. We accept returns and exchanges within 14 days of delivery.
Items must be unworn, unwashed, and in original condition.
To begin a return or exchange, please contact us at:
📧 sales@heritagewearofficial.com
We’ll guide you through the next steps.
Please note: Custom or limited edition items may not be eligible for return unless faulty.
9. What should I do if I received the wrong item or a defective product?
We’re truly sorry if that happens. Please contact us as soon as possible at sales@heritagewearofficial.com with your order number and a photo of the item. We’ll make it right.
10. Can I cancel or change my order?
We begin processing orders shortly after they are placed, so changes or cancellations may not always be possible. Contact us immediately if you need to make an adjustment, and we’ll do our best to help.
11. How do I care for my Heritage Wear clothing?
For long-lasting wear and print quality, we recommend:
- Wash inside out with cold water
- Use mild detergent
- Avoid bleach or harsh chemicals
- Hang dry or tumble dry low
- Avoid ironing directly on printed areas
12. Do you offer gift cards?
Not at the moment, but we’re working on it! Stay tuned for updates by subscribing to our newsletter or following us on TikTok.
13. Will you restock sold-out items?
Yes—most of our designs are restocked based on demand. However, limited editions may not return. If you see something you like, don’t wait too long.
14. I have a question that’s not listed here. What should I do?
We’re happy to help! Reach out to us via the Contact Page or email us directly at sales@heritagewearofficial.com. We aim to respond within 1–2 business days.
Thank you for supporting Heritage Wear.
Together, we keep the flame of our shared heritage burning bright.